Frequently Asked Questions
Everything you need to know about your Imperium experience.
How long does shipping take?
Standard domestic shipping takes 3-5 business days, while international orders typically arrive within 7-14 business days depending on the destination.
What is your return policy?
We offer a 30-day return window for all unworn and unwashed items with original tags attached. Returns are processed within 5 business days of receipt.
How do I determine my size?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.
Which payment methods do you accept?
Imperium accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna.
Are your materials sustainably sourced?
Quality is our priority. We source premium, durable fabrics and work exclusively with manufacturers who adhere to fair labor practices and environmental standards.
Can I change or cancel my order?
To ensure fast delivery, we process orders quickly. You can modify or cancel your order within 60 minutes of placement by contacting our support team.